Warranty

I offer a 6 Month warranty of the color in your floral, breast milk, and cremated remains “stone.”

Keepsakes are not meant for everyday use. Please remove before washing your hands, showering, etc.

Store in a dry, cool place. Silica packets work well for preservation.

If there is an issue with your product, or you are not satisfied, please contact me.

I will do everything I can to ensure satisfaction as each piece is created to be cherished.

Discounts available for returning clients as well as family pieces.

Returns & Exchanges: 
Returns may be made within 15 days on all in-stock items for a full refund, or within 30 days for store credit or an exchange. No refunds or exchanges on special orders or modified items. Layaway items are not able to be returned unless it is within 15 days of the original purchase/layaway date, though they can be exchanged within 30 days of that date. All items must be in the original unworn condition and with the original packaging to be considered for a return, exchange, or store credit.
 
Special Order & Keepsake Layaways:
A 50% deposit of the total transaction amount must be made/accumulated in order to start work or order any parts. Monthly payments are required for all layaways. If a monthly payment is missed, then holding fees will be assessed until payment is made. Also, if you fail to make a payment within 90 days, then the layaway will be canceled and the item will become the property of RLT Jewelry. Special orders cannot be canceled if parts have already been ordered and/or if any work has been started.
If you would like to cancel a special order before the process has started, then your payment(s) will be refunded to you minus the initial deposit and (if applicable) holding fee(s) that were acquired, as that will be used as the cancellation fee. All money will be refunded if canceled within 3 days and if nothing has been ordered or worked on yet.
Any special orders left more than 30 days after completion will be charged a holding fee of 10% per week until picked up. Special orders that are left more than 90 days after completion will become the property of RLT Jewelry. 
 
Repairs:
Any repairs left more than 30 days after completion will be charged a holding fee of 10% per week until picked up. Repairs that are left more than 90 days after completion will become the property of RLT Jewelry. All payments are non-refundable.
 
Scrap:
We require photo identification for all scrap transactions. All transactions are non-refundable. We DO NOT offer pawning.